Accueil - Flex'care

LONG-TERM PERFORMANCE

Flexmind’s support offers you a complete, flexible and efficient service, to maximise your ROI.

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There’s a Flex’Care offer suited to every service level:

FLEX’CARE
OPEN

Support and corrective maintenance
Billed by the hour
No term commitment
5 hours / month minimum

From

€750/month

No minimum commitment

FLEX’CARE
comfort

Corrective Maintenance + Preventive Maintenance + Application Management
Monthly situation report (KPIs)
Silver SLA
Billed by the ticket or by the hour
Month-end billing, possible to carry over unused hours up to 10% of contract

For additional information, do not hesitate in contacting us!

FLEX’CARE
premium

‘Comfort’ contract + 2 infrastructure audits & performance optimization included at no charge
Weekly situation report (KPIs)
Gold SLA
Billed by the ticket or by the hour
Month-end billing, possible to carry over unused hours up to 15% of contract

For additional information, do not hesitate in contacting us!

MAXIMISE OPERATIONAL EFFICIENCY

Our business, functional and technical experts are committed to guaranteeing you continuous optimisation of your IT Systems. Our dedicated service will assist you on a daily basis and allow you to see real-time progress on issues that you may encounter.

UNIQUE SOLUTIONS BECAUSE YOU ARE UNIQUE

At Flexmind, each customer is unique. It therefore seems only natural that we offer personalised packages for assistance and system maintenance.. We will keep you up to date of all tech and regulatory news that may affect your business, so you are always ready for tomorrow.

Our different service levels:

• Corrective maintenance: We will fix any problems or malfunctions that you encounter on any of your covered applications, to ensure that you benefit from continuous service.

• Preventive maintenance: This service is designed to identify and propose changes to applications to help prevent possible malfunctions

• Application Management: Our Application Management service includes corrective maintenance as well as software enhancements and improvements. This services covers improvements and provision of new functionality, which can have significant business benefits and is particularly technically challenging.